PureCare Pharmacy

Privacy Policy

Your trust is our priority. We are committed to protecting your personal health information with the highest standards of security.

Commitment to Privacy

PureCare Pharmacy is committed to protecting your privacy and maintaining the confidentiality of your health information. This notice describes how medical information about you may be used and disclosed, how you can get access to this information, and how we handle information collected through our website.

We follow the Health Insurance Portability and Accountability Act (HIPAA), applicable Texas pharmacy and medical privacy laws, and good practices for website data. This page serves as our Notice of Privacy Practices for pharmacy care and as our website privacy policy. Effective date: July 16, 2026.

Information We Collect

Personal information (name, address, phone number, email, date of birth)
Health information (medical history, prescription records, insurance information)
Payment and insurance details needed to process claims or cash purchases
Information you submit through our website forms (contact, refill, and transfer requests)
Communication preferences and interactions with our pharmacy

How We Use Your Information

Processing and filling prescriptions (treatment)
Communicating with healthcare providers about your care
Processing insurance claims and payments (payment)
Pharmacy operations, medication counseling, and health services
Responding to website requests and coordinating refills, transfers, or delivery
Sending refill or service-related notifications when you have opted in or as permitted by law
Complying with legal and regulatory requirements

Information Sharing

Healthcare providers involved in your care
Insurance companies and pharmacy benefit managers for claim processing
Authorized family members or caregivers (with your consent, when required)
Government agencies as required by law
Business associates and service providers who support pharmacy or website operations under confidentiality agreements (for example, hosting, email, or IT vendors)

Your Rights Under HIPAA

Right to access and obtain a copy of your protected health information (PHI)
Right to request amendments to your health information
Right to request restrictions on certain uses and disclosures
Right to request confidential communications
Right to an accounting of certain disclosures of your PHI
Right to receive a paper or electronic copy of this notice
Right to file a complaint without fear of retaliation if you believe your privacy rights have been violated

Website, Forms & Analytics

In addition to information collected in the pharmacy, we collect limited data when you use www.purecarepharmacytx.com:

Website forms: Contact, prescription refill, and transfer requests may collect name, phone, email, date of birth, pharmacy or prescription details, and message content so we can respond and process your request.
Analytics: When enabled, we use Google Analytics (GA4) to understand site usage (pages viewed, approximate location, device type, and similar metrics). Analytics data is used to improve the website, not to make clinical decisions.
Cookies and similar technologies: Our site and analytics providers may use cookies or local storage for basic site function, security, and usage measurement. You can control cookies through your browser settings; disabling some cookies may affect site features.
Form conversion events: We may record that a form was submitted (without sending full form contents to analytics) to measure whether online tools are working.

Health-related details you enter on website forms are treated as confidential and used to respond to your request and, when applicable, as PHI under HIPAA once they become part of your pharmacy record. We do not sell your personal information.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal and health information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No method of transmission or storage is completely secure; if a breach of unsecured PHI occurs, we will provide notice as required by applicable law.

Encrypted website connections (HTTPS)

Access limited to authorized staff

Role-based pharmacy system access

Ongoing review of security practices

Texas Compliance & Retention

In accordance with Texas State Board of Pharmacy regulations and applicable Texas medical privacy laws, we maintain prescription records for a minimum of two years and follow state-mandated privacy requirements.

Website form submissions and related operational records are kept only as long as needed to process your request, meet legal obligations, and support pharmacy operations, then disposed of securely.

Privacy Contact

Questions about this notice or your privacy rights? Contact our Privacy Officer:

455 School St #48, Tomball, TX 77375
(281) 290-7741
info@purecarepharmacytx.com

Children's Privacy

Our website is intended for adults and caregivers arranging pharmacy services. We do not knowingly collect personal information online from children under 13 for marketing purposes. Prescription care for minors is handled through a parent, guardian, or authorized caregiver in accordance with applicable law.

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Our PharmacyContact our Privacy Officer directly

U.S. Dept. of Health & Human ServicesOffice for Civil Rights, Region VI
1301 Young Street, Suite 106
Dallas, TX 75202
Phone: 1-800-368-1019
File a complaint online (HHS)

We may update this Privacy Policy from time to time. The effective date below shows the latest revision.
Effective / Last Updated: July 16, 2026

Commitment to Privacy

Children's Privacy