PureCare Pharmacy

Privacy Policy

Your trust is our priority. We are committed to protecting your personal health information with the highest standards of security.

Commitment to Privacy

PureCare Pharmacy is committed to protecting your privacy and maintaining the confidentiality of your health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and Texas state pharmacy regulations.

Information We Collect

Personal information (name, address, phone number, email, date of birth)
Health information (medical history, prescription records, insurance information)
Payment information (billing address, insurance details)
Communication preferences and interactions with our pharmacy

How We Use Your Information

Processing and filling prescriptions
Communicating with healthcare providers about your treatment
Processing insurance claims and payments
Providing medication counseling and health services
Sending appointment reminders and health notifications (with your consent)
Complying with legal and regulatory requirements

Information Sharing

Healthcare providers involved in your care
Insurance companies for claim processing
Authorized family members or caregivers (with your consent)
Government agencies as required by law
Business associates who assist in pharmacy operations (under strict confidentiality agreements)

Your Rights Under HIPAA

Right to access your health records
Right to request corrections to your health information
Right to request restrictions on uses and disclosures
Right to request confidential communications
Right to receive a copy of this privacy notice
Right to file a complaint if you believe your privacy rights have been violated

Data Security

We implement appropriate technical and organizational security measures to protect your personal and health information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Encrypted transmission

Secure storage systems

Strict access controls

Regular security audits

Texas Compliance

In accordance with Texas State Board of Pharmacy regulations and the Texas Medical Records Privacy Act, we maintain prescription records for a minimum of two years and strictly adhere to all state-mandated privacy protocols.

Privacy Contact

Questions about your data? Contact our Privacy Officer:

Filing a Complaint

If you believe your privacy rights have been violated, you may file a formal complaint with:

Our PharmacyContact our Privacy Officer directly

Health & Human ServicesOffice for Civil Rights, Region VI
1301 Young Street, Dallas, TX 75202

We reserve the right to update this Privacy Policy at any time.
Last Updated: July 2026

Commitment to Privacy